Website Terms and Conditions

Effective Date: 1 January 2025

Welcome to Orpheus and the Raven (“we”, “our”, “us”). These Terms and Conditions govern your use of our website, www.orpheusandtheraven.com, and any purchases made through it. By accessing or using the site, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

1. Eligibility and Age Restrictions

1.1. By using this site, you confirm that you are 18 years or older and legally permitted to purchase alcohol in South Africa.
1.2. We reserve the right to request proof of age at any stage and to cancel any order if proof of age is not provided.

2. Products and Availability

2.1. All wines and related products listed on the site are subject to availability.
2.2. We reserve the right to discontinue, change, or update any product at any time without notice.
2.3. Product descriptions and images are provided for reference. While we strive for accuracy, variations may occur.

3. Pricing and Payment

3.1. All prices are quoted in South African Rand (ZAR) and include VAT (where applicable).
3.2. Prices are subject to change without prior notice.
3.3. Payment must be made in full before goods are dispatched.
3.4. We accept payment via PayFast (credit/debit cards, Instant EFT, SnapScan, Masterpass, and PayFast Wallet).
3.5. If payment is unsuccessful or suspected to be fraudulent, we reserve the right to cancel the order.

4. Orders and Contract Formation

4.1. Placing an order through our website constitutes an offer to purchase.
4.2. A contract is formed only once payment is confirmed and you receive an email confirmation of your order.
4.3. We reserve the right to refuse or cancel any order, including due to stock unavailability, pricing errors, or suspected fraudulent activity.

5. Delivery and Shipping

5.1. Delivery is available within South Africa only, unless otherwise agreed.
5.2. Delivery times vary depending on your location and stock availability. Estimated delivery times are provided as a guide only and are not guaranteed.
5.3. Delivery fees will be displayed at checkout and are the responsibility of the purchaser unless otherwise stated.
5.4. Risk and ownership pass to you upon delivery.
5.5. We use The Courier Guy for deliveries. By placing an order, you agree that delivery is subject to The Courier Guy’s standard terms and conditions. Orpheus & the Raven is not liable for courier delays once parcels are in the courier’s possession, but we will assist in resolving any issues.

6. Returns, Refunds and Cancellations

6.1. In accordance with the Consumer Protection Act (CPA), you may return goods within 7 days of receipt if they are defective, damaged, or incorrectly supplied.
6.2. Returned items must be in their original condition and packaging.
6.3. To request a return or cancellation, please contact us at info@vinoneers.com or call +27 (0)21 109 0030.
6.4. Refunds will be processed to the original payment method within a reasonable time after inspection.
6.5. We do not accept returns for opened bottles unless the wine is faulty.

7. Responsible Consumption

7.1. We promote the responsible consumption of alcohol.
7.2. By purchasing from us, you agree to consume alcoholic products responsibly and in compliance with applicable laws.

8. Website Use and Intellectual Property

8.1. All content on this website, including text, product descriptions, images, trademarks, wine labels, and logos, is owned by or licensed to Orpheus and the Raven and is protected under intellectual property laws.
8.2. You may not reproduce, distribute, or exploit any content without prior written permission.
8.3. You agree not to misuse the website or engage in unlawful activities through its use.

9. Privacy and Data Protection (POPIA Compliance)

9.1. We comply with the Protection of Personal Information Act (POPIA).
9.2. By using our site, you consent to the collection, processing, and storage of your personal information as outlined in our Privacy Policy.
9.3. Personal information collected may include your name, contact details, delivery address, and order history.
9.4. Information is used solely for processing orders, communicating with you, improving services, and complying with legal obligations.
9.5. We implement reasonable security measures to protect your data; however, we cannot guarantee absolute security.
9.6. You have the right to access, correct, or request deletion of your personal information in accordance with POPIA.

10. Cookies

This Cookie Policy explains how Orpheus and the Raven (“we”, “our”, “us”) uses cookies and similar technologies when you visit our website www.orpheusandtheraven.com. By continuing to use our site, you consent to the use of cookies in accordance with this policy.

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function efficiently and provide information to website owners.

10.2 Types of Cookies We Use

Essential Cookies – Necessary for the website to function properly (e.g., enabling checkout).
Performance Cookies – Collect information about how visitors use our site to help us improve functionality and user experience.
Functional Cookies – Remember your preferences (e.g., language, location) to enhance your browsing experience.
Advertising Cookies – May be used to deliver relevant advertising content and measure campaign effectiveness.

10.3 Third-Party Cookies

We may use third-party service providers (such as analytics or advertising partners) who set their own cookies to provide services on our behalf. These third parties are responsible for their own cookie policies.

10.4 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

10.5 Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Limitation of Liability

11.1. To the extent permitted by law, Orpheus and the Raven will not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of this site or any products purchased.
11.2. We make no warranties that the website will always be available, error-free, or secure.

12. Force Majeure

12.1. We are not liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or courier service interruptions.

13. Governing Law and Jurisdiction

13.1. These Terms and Conditions are governed by the laws of the Republic of South Africa.
13.2. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the South African courts.

14. Amendments

14.1. We reserve the right to amend these Terms and Conditions at any time.
14.2. Updated terms will be posted on the website with the effective date. Continued use of the website constitutes acceptance of such changes.

15. Contact Information

For any queries or concerns, please contact us:
📧 Email: info@vinoneers.com
📞 Phone: +27 (0)21 109 0030
📍 Address: Spice Yard – Unit G12, 100 Voortrekker Road, Salt River, Cape Town, 7925

Disclaimer: This document serves as a general guideline and should be reviewed by a legal professional to ensure full compliance with South African legislation and your specific business operations.